At Humble Herbs Products Limited we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
Before returning any goods please read our Terms and Conditions.
You are entitled to cancel your order within 7 working days, beginning on the day you received your goods. To cancel, you must inform us in writing - either by post or e-mail. You must also return the product(s) to us immediately at your own cost and risk. You are legally obliged to ensure that the product(s) are returned to us in the exact same condition as you received them. If not, we reserve the right to refuse acceptance of the product(s).
Any items being returned must be in a saleable condition and in its original undamaged packaging. We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully re-saleable. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with our Customer Services Department. Humble Herbs Products Limited will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.